Return & Exchanges

Return & Exchanges Policy

At Maswam, your satisfaction is our top priority. We want you to love every item you purchase from us. To ensure transparency and a smooth experience, please carefully review our return and exchange policy before placing your order.

Returns

Because of the personal nature of fashion items and hygiene concerns, we generally do not accept returns or offer refunds unless the product you receive is defective, damaged during shipping, or incorrect (wrong item or size).

If you believe your item qualifies for a return, please contact us within 48 hours of delivery with the following:

• Clear, detailed photos of the item showing the defect, damage, or mistake

• Photos of the original packaging to help us assess the issue

• Your order number and purchase details

Once we receive your request, our team will review your case promptly. If approved, you will be offered either a replacement or a refund depending on product availability and your preference.

Exchanges

We accept exchanges only for defective or incorrect items. If you wish to exchange an item, please notify us within 48 hours of receiving your order.

All exchanged items must be returned in their original, unused condition with all tags and packaging intact. Once we receive and inspect the returned item, we will ship your replacement promptly.

Conditions for Return & Exchange

• Items must be returned in the original condition, unworn, unwashed, and unused with all original tags and packaging.

• Returns due to buyer's remorse or incorrect sizing that is not caused by us are not accepted.

• Customers are responsible for return shipping costs unless the return is due to our mistake or product defect.

• Customized, personalized, or final sale items cannot be returned or exchanged.

How to Initiate a Return or Exchange

To start the process, please email us at maswam2004@outlook.com as soon as possible with:

• Your order number and details

• Photos clearly showing the issue or reason for return/exchange

• Any additional information that may help us resolve your request efficiently

Our customer service team will respond promptly with instructions on how to proceed, including the return shipping address and packaging requirements.

Important Notes

• Please do not send returns without prior approval, as unapproved returns may be refused or delayed.

• Refunds (if applicable) will be processed back to your original PayPal payment method within 7-14 business days after we receive and inspect the returned items.

• Shipping fees (original or return) are non-refundable except in cases where the return is due to our error.

• We recommend using a trackable shipping service for returns to avoid lost packages.

Thank you for trusting Maswam with your fashion needs. We are committed to providing you with high-quality products and excellent customer service. If you have any questions about our policy, please don’t hesitate to reach out.