Shipping Policy

At Maswam, we are dedicated to ensuring your shopping experience is as smooth and satisfying as possible, which includes delivering your orders promptly, safely, and transparently.

Order Processing Time

Once your payment is confirmed, our team carefully prepares and processes your order within 1 to 3 business days.
During high-demand periods such as holidays, special sales events, or unforeseen circumstances, processing times may extend beyond this window. We appreciate your understanding and patience during these times.
You will receive an email notification once your order has been dispatched.

Shipping Methods and Estimated Delivery Time

We partner with reliable and trusted carriers to ensure your package is delivered securely.
Typical delivery time is approximately 14 days after your order has shipped. Please note that delivery times may vary based on your location, local postal services, and customs procedures.
Tracking information will be provided to keep you informed every step of the way.
While we strive to meet delivery estimates, external factors such as customs delays, weather conditions, or carrier disruptions can occasionally impact delivery times. We recommend monitoring your shipment via the tracking number provided.

Shipping Fees and Charges

Shipping fees, if applicable, will be clearly indicated during the checkout process before you finalize your purchase.
We aim to keep shipping costs reasonable without compromising on the safety and quality of the delivery service.
Occasionally, free shipping promotions may be offered; please check the website for any ongoing offers.

Order Tracking

After your order ships, a tracking number will be emailed to you.
You can use this number to track your package’s progress through the carrier’s online tracking system.
If you do not receive your tracking details within 3 business days after your order is shipped, please contact us for assistance.

International Shipping and Customs

We proudly ship worldwide to serve customers across the globe.
Please be aware that international shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.
Customs policies vary by country, so we recommend checking with your local customs office to understand any potential fees before ordering.
Delays caused by customs clearance are beyond our control but we will support you as best as possible if issues arise.

Shipping Issues and Support

If your package is lost, delayed, damaged, or appears to have any other issues during transit, please notify us immediately via our customer service channels.
We will work closely with the carrier to investigate and resolve the issue as quickly as possible.
In the rare event that your package cannot be recovered or delivered, we will discuss options such as reshipment or refund based on the circumstances.

Important Notes

Please ensure your shipping address is accurate and complete to avoid delays or misdelivery.
We are not responsible for packages that are lost or delayed due to incorrect or incomplete address information provided by the customer.
Any changes to shipping address after order confirmation may cause processing delays and cannot be guaranteed.

Thank you for choosing Maswam. We are committed to providing a transparent, reliable, and customer-focused shipping experience, ensuring your fashion finds reach you safely and on time.