What are you looking for?

Search

HOME
HOT SALE
ACCESSORIES
WOMEN'BAG
FASHION JEWELRY
CLOTHES
SHOES
Account
Login
Register
  • Language
  • Currency

Shipping Policy

At Chicyour, we are committed to delivering your purchases in a timely manner. Please read our shipping policy for detailed information regarding the processing and delivery of your order.

1. Order Processing

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

2. Shipping Time

  • Once your order has been processed, it will be shipped and should arrive within 10-15 business days depending on your location.

  • Delivery times may vary due to customs procedures, weather conditions, carrier delays, or other unforeseen circumstances beyond our control.

  • For international shipments, customs clearance may add additional days to the delivery time.

  • We are unable to guarantee delivery dates, but we strive to ensure your order reaches you as soon as possible.

3. Shipping Methods and Fees

  • Shipping fees are calculated at checkout based on the delivery address, package weight, and shipping method selected.

  • We offer multiple shipping options, including standard and expedited shipping where available.

  • Free shipping offers may apply to certain regions, specific products, or orders exceeding a set amount.

  • If additional customs duties, taxes, or fees apply, these are the responsibility of the customer and must be paid upon receipt.

4. Tracking Your Order

  • After your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery status of your package.

  • Please allow 24-48 hours for tracking information to be updated by the carrier.

  • If you do not receive a tracking number within 5 business days after payment, please contact our customer service team for assistance.

5. Delivery Issues

  • If your package is lost, damaged, or delayed, please contact us within 7 days of the expected delivery date.

  • We will work with the shipping carrier to resolve the issue and may require proof of damage or loss.

  • Please ensure your shipping address is accurate and complete to avoid delivery delays or returns.

6. International Shipping

  • We ship worldwide, but some countries may have restrictions on certain products.

  • Customs clearance procedures may vary by country and can cause delays outside of our control.

  • Customers are responsible for any import duties, taxes, or fees charged by their country.

7. Address Changes and Delivery Attempts

  • Please double-check your shipping address before completing your order. We are unable to change the address once the order has been processed.

  • If delivery is unsuccessful due to incorrect address or recipient unavailability, the package may be returned to us, and reshipping fees may apply.

Thank you for shopping with Chicyour. If you have any questions or concerns regarding your shipment, please feel free to contact our customer support team.