Privacy policy

At Chicyour, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you interact with our website, place orders, or communicate with us:

Personal Information: Such as your full name, email address, phone number, shipping and billing addresses, payment details (including credit card or other payment method information), and any other information you provide when creating an account or making a purchase.
Order Information: Details regarding the products you have purchased, order history, transaction amounts, dates, and any preferences or special instructions related to your orders.
Technical Information: Automatically collected data such as your IP address, browser type and version, device information (including operating system and device identifiers), pages visited, time spent on the site, click behavior, and other browsing activities to help improve our services and enhance your user experience.
Communication Data: Information you provide when contacting customer support, subscribing to newsletters, or participating in surveys, contests, or promotions.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including payment processing, shipping, and delivery.
To provide customer support and respond to your inquiries, requests, or complaints.
To improve our website, products, and services by analyzing user behavior and preferences.
To send promotional emails, newsletters, and updates regarding new products, special offers, or events. You may opt out of receiving these communications at any time by following the unsubscribe link in our emails.
To detect, prevent, and address fraudulent transactions, security threats, or violations of our policies.
To comply with legal obligations and to protect the rights, property, and safety of Chicyour, our customers, and others.

3. How We Share Your Information

Your privacy is important to us. We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following limited circumstances:

Payment Processors: To securely process your payment transactions.
Shipping Partners and Logistics Providers: To accurately and efficiently deliver your orders.
Service Providers: Third-party companies who assist us with website hosting, data analytics, marketing, customer service, and other business operations. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their services.
Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, safety, or property of Chicyour, our customers, or others.
We will never share your personal data with third parties for their own marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
These measures include encryption, secure servers, access controls, and regular security assessments.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect any unauthorized access to your account.

5. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as the right to access, correct, or delete your information, or to object to certain processing.
To exercise these rights, please contact us at lonckebetti@hotmail.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content.
You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at lonckebetti@hotmail.com.