Returning Policy

We want you to feel great about every purchase. If something isn’t quite right, we’ll help you fix it—quickly and fairly.

1) Return Window

• You can request a return or exchange within 30 days of delivery.

• No rush—try it at home and decide if it’s for you.

2) What We Accept

• Light try-on is okay. Items don’t have to be “perfect new”—just in reasonable, reusable condition.

• Tags/packaging: Helpful if you still have them, not strictly required.

• Proof of purchase: Your order number or email is enough.

Not eligible (unless defective):

• Earrings and other pierced jewelry (hygiene)

• Intimates/underwear/bodysuits/swimwear

• Personalized/custom items

• Items marked Final Sale

3) How to Start

Email lonckebetti@hotmail.com with:

• Order number

• Item(s) you’d like to return or exchange

• Short note on the reason (size, style preference, etc.)
  We’ll reply with simple next steps and the correct return address. (Please don’t ship to the manufacturer.)

4) Shipping & Costs

• Preference returns (size/style/change of mind): return shipping is covered by the customer; use any courier you trust (tracking recommended).

• Our mistake or quality issues (defective, damaged, wrong item): we cover all costs and can often resolve it without requiring you to send the item back.

5) Refunds

• Once your return arrives, we aim to issue refunds within 3–5 business days to your original payment method.

• Bank posting times may vary.

• Original shipping fees are refunded when it’s our error or a quality issue.

Extra flexibility (nice-to-haves):

• Returning part of a multi-item order? We’ll refund the returned items only—no penalty.

• Prefer store credit? Tell us—we’ll issue it immediately once your parcel is scanned in (often faster than bank refunds).

6) Exchanges

• Need a different size/color? Two easy options:

  • Fastest: Return for a refund and place a new order.

  • Or: Ask us to hold the replacement while your return is in transit (subject to availability).

• If the exchange is due to our error/defect, replacement shipping is on us.

7) Damaged or Incorrect Items

• Email us within 7 days of delivery with photos of the item/packaging.

• We’ll prioritize a full refund and can ship a free replacement to your door if you prefer.