Returning Policy

At Chicyour, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or exchange under the following conditions.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• The request must be made within 7 days of receiving your order.

• Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

• Items that are damaged due to misuse, improper care, accidental damage, or normal wear and tear are not eligible for return or exchange.

• Certain items, such as earrings (for hygiene reasons), personalized/customized products, or final sale items, may not be eligible for return or exchange.

• Proof of purchase (order number or receipt) is required for all returns and exchanges.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at lonckebetti@hotmail.com within 7 days of receiving your order.

• Provide your order number, item details (SKU, color, size), and the reason for the return or exchange.

• Our customer service team will review your request and, if approved, will provide detailed instructions on how to return the item.

• Please do not send your purchase back to the manufacturer or supplier without prior authorization from us.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 3 business days after the inspection.

• Refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

• If the return is approved, the refund amount will be the product price minus any applicable shipping costs.

4. Exchanges

• If you wish to exchange an item for a different size, color, or product, please indicate this in your return request.

• Exchanges are subject to product availability.

• You may be responsible for additional shipping fees associated with the exchange.

• Once we receive the returned item and confirm its condition, we will ship the replacement item to you as soon as possible.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

• We are not responsible for lost or damaged return shipments.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately within 3 days of delivery with photo evidence.

• We will work to resolve the issue promptly by providing a replacement or refund.

Thank you for shopping at Chicyour. Your satisfaction is our priority. If you have any questions about our return and exchange policy, please contact us at lonckebetti@hotmail.com.